Policies

Payment
Payment in the form of cash or check is expected at the time of service. In the event a payment is not made on the date of service, you may mail payment within 10 days. Checks may be made to Cocker Poodle Doo. Returned checks are subject to a $35 fee.

Appointments
Given appointment time is an estimate only and arrival time may vary based on time spent at other appointments and traffic conditions. In the event that you need to cancel an appointment, you must notify Cocker Poodle Doo AT LEAST 24 hours prior to the scheduled appointment. A voicemail message is acceptable. Should you fail to provide notice, an additional $30 cancellation fee will be added to your next grooming or billed to you. In the event of a “no show” (if Cocker Poodle Doo arrives at the house and is unable to gain possession of the dog for grooming) a $50 fee will be charged for fuel and time reimbursement. Cancellations may occur at anytime by Cocker Poodle Doo due to weather/road conditions, equipment failure, etc. Every effort will be made to contact you for rescheduling and will be on a case by case basis.

Matting
In the event your dog is matted, Cocker Poodle Doo has two options: demat the dog at your expense or shave the coat and start over. Cocker Poodle Doo will demat if it can be done painlessly, but a dematting fee of $80 per hour will be added to the grooming fee starting at a minimum of $10. If Cocker Poodle Doo decides that the coat cannot be saved or matting will be too time consuming and/or painful to the dog, the coat will be shaved.

Health
You must disclose any and all health concerns about your dog which may impact the grooming process. Cocker Poodle Doo will not be held responsible for health issues uncovered during the grooming process.

Vaccinations
All dogs groomed by Cocker Poodle Doo must current on vaccinationss. You will be asked to sign a policy agreement form stating that your dog is up to date on all vaccinations, including rabies.

Refusal of Service
Cocker Poodle Doo reserves the right to refuse service to dogs that are overly aggressive, severely matted, or dogs with health issues that require a visit to the veterinarian.